Privacy Policy

1. Introduction

cerulean-aurora operates the website cerulean-aurora.com and provides financial education services. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. If you have any questions or concerns, please contact us at [email protected].

2. Information We Collect

We collect information that you provide directly to us when you:

• Request a consultation or service
• Subscribe to our communications
• Contact us with enquiries
• Use our website

The types of information we may collect include:

• Personal Identification Information: Name, email address, postal address
• Financial Information: Income details, debt obligations, spending patterns (only when you engage our services)
• Technical Information: IP address, browser type, device information, pages visited
• Communication Records: Correspondence with us via email or other channels

3. How We Use Your Information

We use collected information for the following purposes:

• To provide and deliver the services you request
• To communicate with you about appointments, services, and enquiries
• To analyze financial situations and provide recommendations
• To improve our website and service offerings
• To comply with legal obligations
• To protect against fraudulent or illegal activity

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our website or conducting our business, subject to confidentiality obligations
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission using SSL technology
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Financial consultation records are retained for a minimum of seven years in accordance with Australian tax and business record requirements.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Object: Object to processing of your personal information in certain circumstances
• Restrict: Request restriction of processing your personal information
• Data Portability: Request transfer of your information to another service provider

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings. For detailed information, please review our Cookies Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us:

cerulean-aurora
Level 4, 127 St Georges Terrace
Perth WA 6000, Australia
Email: [email protected]

13. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).